FAQs: Frequently Asked Questions
Please check if your address is part of the town limits (dark pink) using GIS https://arcgisweb.carteretcountync.gov/maps/
*Please come into the office at 200 Howard Blvd. You will need…
Rental:
-ID
-Lease agreement
-$260. guaranteed funds deposit (cash, cashier’s check, money order). $35 is the connection fee, the other $225 is refundable upon account closure.
Homeowner:
-ID
-Closing documents/proof of ownership
-$110. guaranteed funds deposit (cash, cashier’s check, money order). $35 is the connection fee, the remaining $75 is refundable upon account closure.
You can pay your account in person at Newport Town Hall, located at 200 Howard Blvd., Newport, NC . You may pay with cash, check, money order or by credit or debit card (2.95% fee for card). You may also set up bank-draft in the office for no extra charge (void check/bank statement required).
-You may drop a check or money order in the drop box at Town Hall. The drop box is located at the Howard Blvd. entrance in the brick wall.
-You may pay online with card (2.95% fee for card) and set up auto draft via bank or card at www.newportnc.gov . Auto-draft through the WIPP payment portal site does charge an installment fee.
All bills are due on the 1st, monthly with a 14-day grace period.
Bills are late the 16th of the month they are due. There is a 4% penalty added to all remaining balances. Accounts that are 45 days past due are subject to the Cut-Off policy. See the back of your bill for further information.
Yes, all residential properties inside the city limits will have trash and recycling included in their utility bill. We do not provide trash service to Commercial properties. These customers will need to contact GFL directly.
Please call the water department, to report a leak or suspected leak. We will have a technician check your meter to verify. (252) 223-4749 ext. 200
Leak adjustment forms can be emailed to you or picked up in the office. Please make sure to fill out fully, including the leak dates and repair dates. Also attach any proof you have of the leak and its repair. This may be receipts of new parts or payments for services (ie plumbing).
Please fill out a Temp Service form and submit your ID. You will need to make a payment via cash, check or money order (amount found on the form). If you are a business, please include a letter naming you as approved to fill out the form and make the payment on behalf of the business.
You will need to close the previous account and open a new one, following all protocols above related to each of those processes.
We do not transfer deposits between accounts.
Please come into the officeto submit your ID and fill out a brief form for confirmation. Only the account holder may sign and submit a disconnection form.
We will read your meter and generate a bill from the previous meter reading to the day you request disconnection. We will then apply your deposit, if any, and bill you for the remainder owed or send you a check for the remaining deposit.
If disconnection of service is required in the event of a death, please call the office for further information.
If you are having difficulty getting into the Town Hall, please call us (252-223-4749 ext. 200).
Technicians read meters on the 15th of each month, or the next business day after.